Privacy Policy
BuaBua EcoLux Cleaning LLC

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Effective Date: February 1, 2025

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Last Updated: July 17, 2026

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Welcome to BuaBua EcoLux Cleaning ("Company," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, book our services, communicate with us, or otherwise interact with our business.

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By using our website or services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

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We may collect the following types of information:

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Personal Information

 

When you contact us or schedule a cleaning service, we may collect:

• Full name

• Email address

• Phone number

• Property address

• Billing address

• Payment information (processed securely through third-party payment providers)

• Service preferences

• Appointment details

• Communications with our team

 

Automatically Collected Information

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When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Website usage data

• Pages visited

• Time spent on the website

• Referral source

 

This information helps us improve our website and customer experience.

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2. How We Use Your Information

 

We use your information to:

• Schedule and manage cleaning appointments.

• Provide estimates and customer support.

• Process payments.

• Send appointment confirmations and reminders.

• Respond to inquiries.

• Improve our services.

• Personalize your customer experience.

• Send promotions, special offers, or company updates (you may unsubscribe at any time).

• Comply with legal obligations.

• Protect our business against fraud or unauthorized activity.

 

3. Payment Information

 

For your security, BuaBua EcoLux Cleaning does not store complete credit card information on our servers.

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Payments are processed securely through trusted third-party payment processors that comply with industry security standards (PCI DSS).

 

4. Booking and Scheduling Platforms

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We may use third-party scheduling platforms, customer management software, and online booking systems to manage appointments.

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When you schedule a service, your information may be securely stored within these platforms solely for business operations.

 

5. Cookies and Tracking Technologies

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Our website may use:

• Cookies

• Analytics tools

• Facebook Pixel

• Google Analytics

• Similar tracking technologies

 

These tools help us:

• Understand website traffic

• Improve website performance

• Measure advertising effectiveness

• Personalize your browsing experience

 

You may disable cookies through your browser settings; however, certain website features may not function properly.

 

6. Marketing Communications

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If you provide your email address or phone number, we may send:

• Appointment reminders

• Service updates

• Promotions

• Seasonal offers

• Company announcements

 

You may opt out of promotional communications at any time by following the unsubscribe instructions or contacting us directly.

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Transactional messages related to scheduled services will continue to be sent as necessary.

 

7. Text Messages (SMS)

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If you choose to receive text messages from us, you consent to receive:

• Appointment confirmations

• Arrival notifications

• Scheduling updates

• Customer service communications

 

Message and data rates may apply.

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You may opt out at any time by replying STOP.

 

8. How We Share Information

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We do not sell your personal information.

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We may share information with trusted third parties only when necessary, including:

• Payment processors

• Scheduling software providers

• Email service providers

• Marketing platforms

• Website hosting providers

• Legal authorities when required by law

 

These providers are contractually required to protect your information.

 

9. Data Security

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We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

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While we strive to protect your information, no internet transmission or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.

 

10. Data Retention

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We retain personal information only for as long as necessary to:

• Provide services

• Maintain business records

• Comply with legal requirements

• Resolve disputes

• Enforce agreements

 

When information is no longer needed, we securely delete or anonymize it.

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11. Your Privacy Rights

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Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict certain processing activities

• Withdraw consent where applicable

 

To exercise your rights, please contact us using the information below.

 

12. Children's Privacy

 

Our services are not intended for individuals under the age of 18.

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We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

 

13. Third-Party Links

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Our website may contain links to third-party websites.

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We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

 

14. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically.

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Changes become effective immediately upon posting on this page.

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The Effective Date at the top of this policy will indicate the latest revision.

 

15. Contact Us

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If you have questions regarding this Privacy Policy or how we handle your personal information, please contact us:

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BuaBua EcoLux Cleaning

Email: lucy@buabuacleaning.com

Phone: +1 (407) 436-9585

Website: https://www.buabuacleaning.com

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By using our website and services, you acknowledge that you have read and agree to this Privacy Policy.

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